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Pharmacy Team Tune-Up: How to Recruit, Motivate, and Adapt
July 12 @ 7:30 am - 8:30 am
Building and maintaining a strong pharmacy team is essential for ensuring consistent, high-quality patient care. This session will focus on legal considerations, recommended practices for hiring and staff transitions, and strategies to create a compliant and supportive workplace. Discover actionable approaches to foster effective communication, navigate HR challenges, and develop a team culture that enhances patient outcomes and care excellence.
Pharmacist Learning Objectives
1. Review legal considerations in hiring and terminating employees to support a patient-focused pharmacy team.
2. Identify recommended practices for recruiting and professionally terminating staff to enhance patient care.
3. Discuss strategies for compliance with employment laws to ensure a safe and effective care environment.
4. Explore communication techniques that foster transparency and support staff during HR processes.
5. Develop an action plan for managing performance and team transitions to maintain quality patient care.
Technician Learning Objectives
1. Review legal considerations in hiring and terminating employees to support a patient-focused pharmacy team.
2. Identify recommended practices for recruiting and professionally terminating staff to enhance patient care.
3. Discuss strategies for compliance with employment laws to ensure a safe and effective care environment.
4. Explore communication techniques that foster transparency and support staff during HR processes.
5. Develop an action plan for managing performance and team transitions to maintain quality patient care.
Meet Your Speaker
Kristen Jones, PharmD.
AVP of Professional Liability Strategic Operations
Pharmacists Mutual Insurance Group
Kristen Jones graduated from the University of Wyoming School of Pharmacy in 2003 with a Doctorate of Pharmacy. Kristen has practiced in both retail and hospital pharmacy prior to joining Pharmacists Mutual in 2014. As an advocate for patient safety, her position as a pharmacy risk management consultant has provide the opportunity to educate pharmacists, students, and a number of other people about medication error prevention, risk management disaster planning and pharmacy best practices. Kristen lives in Wheatland, Wyoming and enjoys life with her husband and four children.
Kristen Jones has no relevant financial relationships with ineligible companies to disclose.
Financial support for this course was provided through an educational grant from McKesson Health Mart.
Pharmacist Universal Activity Number (UAN): 0107-0000-25-105-L04-P
Technician Universal Activity Number (UAN): 0107-0000-25-105-L04-T
Application-based activity
CPE Redemption:
To obtain 1 contact hour of continuing pharmacy education credit (0.1 CEU), learners must participate in the course and complete the exam* and evaluation. Shortly after both the exam and evaluation are successfully completed and submitted, the CPE Statement of Credit can be accessed on CPE Monitor at www.MyCPEMonitor.net.
*CEimpact provides two (2) opportunities to complete the exam. The learner will not receive CPE credit after two failed attempts.
CEimpact is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.